AbilityNet Volunteer Coordinator

Do you have a passion for the power of technology?

Our vision is to create...

"A world in which digital services are equally accessible to all"

As an AbilityNet Coordinator you and your team can help unleash the power of technology to ensure that older and disabled people are not excluded from the digital world.

All across the UK our 300 volunteers support older and / or disabled people at home to offer one-to-one support with their technology, whether that's a computer, laptop, smartphone or tablet. They trouble shoot technical issues, offer impartial advice on technology, set up new tech and install hardware and software, show people how to use their tech at home e.g. shop online, send and receive emails and Skype with family and friends and make adaptations to support a disabled person's specific technology needs.

Each area has a volunteer Coordinator at the helm, managing the balance of client requests and volunteer resource to ensure each client's IT needs are met in a timely and effective manner..

  • Creating local awareness by publicising the service to, for example, disability charity organisations, libraries, community centres etc. this could include making phone calls, popping in to introduce yourself and the service, or presenting / attending events or meetings
  • Using our online ticketing system to allocate and manage client requests within our Service Level Aims
  • Communicating with clients to provide updates on volunteer availability and any issues or delays to their ticket resolution
  • Reviewing monthly figures and trends and react appropriately with promotions and recruitment to fill gaps in service
  • Contacting, interviewing and feeding back on potential volunteers
  • Supporting and motivating your local volunteer team through team meetings and regular contact
  • Attending ad-hoc company events or meetings
  • Approving volunteers' expenses
  • Undertaking client IT support (if you also wish to be a Tech volunteer)


  • A passion to help others
  • Great organisational skills
  • The ability to communicate and network with people from different organisations
  • Self-motivated and the ability to hit the ground running
  • Some marketing / communications experience would be beneficial
  • Presentation skills.


  • DBS check required
  • Expenses reimbursed

When can I volunteer?

Start Date: 10/02/2023

End Date: 01/01/2025

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

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