Admin Volunteer

About us

Safe Haven – A Ray of Hope envision a world where every child, regardless of circumstances, gets a chance to shine. We are working to bridge the existing educational gaps for children who are disadvantaged, disabled or long-term ill, whether they are in hospital or at home.

We deliver classes and training, as well as mental health support. We run curriculum standard sessions, presented in ways that make learning fun and engaging, while still supporting children and young people to achieve successful academic progress. We aim to create an inclusive community where every child is valued and supported. We deliver training for young people which includes our ‘Be the best version of you’ programme for 12-19 year olds, and we are looking to expand our offers.

Safe Haven – A Ray of Hope are also actively involved in various campaigns, including encouraging more people from the global majority (Black, Asian and people from other ethnically minoritised backgrounds) to become registered donors.

We are looking for volunteers to support with admin tasks within the charity. This includes answering calls and emails, as well as a range of other tasks that will allow you to use and develop your skills to support the running and development of the charity. This is a busy and varied role which will likely involve more than one volunteer, so there may be the opportunity to focus on parts of the role that you have more experience or interest in.

Main tasks and activities

  • Answering calls to our main office line and responding to enquiries or keeping accurate notes to pass on the relevant member of staff
  • Responding to emails to the main inbox and/or forwarding to the relevant person
  • Supporting staff to organise the regular activities and sessions
  • Sending out schedules and reminders or communicating changes to attendees and staff
  • Organising the filing system and keeping it up to date in line with organisational policies
  • Communicating effectively with other volunteers, staff and those who attend the project in an approachable and friendly manner
  • Supporting with other general administration tasks within the charity
  • Updating our website
  • Updating social media channels

What this role can offer the volunteer

  • Induction and ongoing support
  • Reasonable out-of-pocket expenses reclaimable within the charity’s policies
  • Opportunity to develop and utilise your skills and experience
  • Gain valuable experience in administration and communications
  • Learning and development opportunities and gain a valuable insight into charity social enterprises
  • Flexibility of hours around your commitments
  • Being part of a team and supporting the charitable aims of the organisation

If you would like to apply for this role, or to have a conversation about it, please get in touch with Blessing Olalemi at or 0191 406 2525


  • Passion for creating equity and opportunity for all children and young people
  • Understanding of IT platforms and systems, including documents, spreadsheets and email systems
  • Experience creating and maintaining filing systems
  • Good communication skills, both written and verbal
  • A friendly and approachable nature
  • Strong attention to detail
  • Ability to work independently
  • Good organisational skills


  • Accessibility
  • Age restrictions
  • Ongoing support
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/03/2024

End Date: 01/04/2025

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


This opportunity has no specific location.

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