Retail and E-commerce Assistant – Work Placement / Traineeship role - one position available

At CT Furniture, our online retail business has been expanding rapidly. The opportunity has arisen for a Retail and E-commerce Assistant to join our busy and successful retail team

The role will involve advertising and processing online orders and further developing this growing area of the charity. This will include providing excellent customer service and the development of new online sales channels

• Photograph and upload items using the charity website and eBay, ensuring photographs are to a high standard and items are listed correctly at all times
• Communicating verbally and via email/written form regarding availability of items and condition of items throughout the whole sales process, being as transparent as possible with our customer base at all times
• Communicating with Warehouse Supervisors at each site regarding availability of items and ensuring new appropriate stock is uploaded onto the required platforms within required timescales
• Communicating with the relevant Warehouse Supervisors/Office staff regarding local area sales, ensuring they are integrated with other deliveries in or as close to the required area as possible
• Sourcing couriers for out of area/nationwide sales, adhering to delivery budgets and ensuring the customer is kept up to date at every point of the sales process
• Sending smaller items Via Hermes

Skills

• Good communication and listening skills
• Good organisational skills
• Basic numeracy
• Tact and patience
• Some knowledge / experience of IT - internet access, emails etc. (Would be desirable but not essential as training will be given)
• The ability to work as part of a team
• Reliability and trustworthiness
• Ideally you will have an understanding of social care issues and a commitment to voluntary sector principles and values

• All new members of the team will receive a comprehensive induction and will be offered ongoing training