Customer Service Volunteer – Charity shops

To provide a high level of customer service to customers visiting our charity shops, to replenish and manage stock on the shop floor and store room.

Main Tasks:

  • Customer service and cash handling
  • Accepting and sorting donations
  • Replenish shop stock
  • Steam/press and hold/hang clothes
  • Clean homewares before putting on display
  • Price items accordingly
  • Keep shop clean and tidy ensuring any health and safety issues are reported immediately
  • Ensure all customers are welcomed to the shop
  • Build public support for the shelter  
  • Assisting on shelter events

Our charity shops are open Monday to Saturday between 930am and 430pm, volunteer positions would be during these times.

On occasion we may ask you to attend shelter fundraising events that may be outside of these hours, if you are comfortable doing so.


  • We do not need you to have qualifications for this position but do ask you have some previous customer service experience.
  • A willingness to promote the charity and what we do to members of the public visiting our shops


  • Accessibility
  • Age restrictions
    Over 18's
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 11/07/2023

End Date: 14/08/2024

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes Yes No
Evening No No No No No No No


Newcastle Dog & Cat Shelter,
Benton North Farm,
Benton Lane
Newcastle Upon Tyne
Tyne and Wear
NE12 8EH

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