Caseworker

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English.

If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need.

You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service.

Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit.

Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc. 

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system.
• Arranging for the purchase of goods and services.
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser
• Volunteering within the standards and values of SSAFA.
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting.

As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet

Visit us online at https://www.ssafa.org.uk/volunteer/ to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers.

Skills

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues.
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System.
• Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice.
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.