Engagement and research volunteer

• Going into health and care services to observe, and to listen to people’s views and experiences.
• Promoting Healthwatch North Tyneside at community venues and different events, taking service feedback and reporting back to the staff team.
• Talking to different groups of people within the community to find out about the services that they use.
• Providing information on local services and where appropriate signposting to these organisations
• Informing people about how they can make a complaint and who will help them to do this.
• Attending briefings and volunteer meetings
• Working with the team to identify what’s working and what needs improving
• Taking notes
• Contributing to report
  

Skills

• Confident at talking with people
• Good at listening to people
• Organised
• Able to write basic notes
• Professional and have a commitment to confidentiality and safeguarding
• Able to work as part of a team
• Willing to participate in one to one and group support sessions
• No qualifications or previous experience needed