Healthwatch Research & Engagement Volunteer

Purpose of the role:

To help improve local health and social care services by:

  • Promoting and raising awareness of Healthwatch North Tyneside activities and purpose
  • Gathering feedback on peoples experience of health and social care
  • Feeding back observations, experiences, views and issues to the staff team

What you will be doing:

  • Promoting Healthwatch North Tyneside at community venues and different events, and reporting back to the staff team
  • Going into services to observe, and to listen to people's views and experiences
  • Talking to different groups of people within the community to find out about the services that they use
  • Providing information on local services and where appropriate signposting to these organisations
  • Informing people about how they can make a complaint and who will help them to do this
  • Attending briefings and volunteer meetings
  • Working with the team to identify what's working and what need improving
  • Taking notes
  • Contributing to reports


  • Confident at talking with people
  • Good at listening to people
  • Organised
  • Able to write basic notes
  • Professional and have a commitment to confidentiality and safeguarding
  • Able to work as part of a team
  • Willing to participate in one to one and group support sessions


  • Age restrictions
    OVER 18's
  • DBS check required
    Role will be dependent on a satisfactory DBS check
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
    All volunteers will have a full induction on HWNT policies and procedures
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 31/10/2022

End Date: 01/05/2024

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

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