Kenton Dementia Activity Centre Volunteers

• Setting up/clearing away at venues where the activity/group/event is taking place.
• Wearing a uniform to identify you as a Volunteer.
• Meeting and greeting Service Users and their Carers.
• Encouraging Service Users to engage and participate.
• Listening and talking to Service Users and their Carers.
• Preparing and serving refreshments and washing up afterwards.
• Taking personal responsibility for the health and safety of self and others.

To adhere to the ‘Butterfly Method’ which means never correcting a Service User’s understanding or beliefs.

• To adhere to the policies and procedures of Silverline Memories.
• To attend training and performance review meetings relevant to your employment and role.
• To be sympathetic to the aims of the Charity and to promote Silverline Memories CIO in a positive light.

Lily Hamilton lily@silverlinememories.com 07300800768

Skills

• Have personal/professional experience of caring for someone with dementia.
• Understand, perhaps from personal/professional experience, that a diagnosis of dementia affects, not just the person concerned, but those that know and love them.
• Adopt a friendly, happy and welcoming approach.
• Have an ability to engage with people.
• Are outgoing, personable and a good conversationalist.
• Have good listening skills
• Display honesty and integrity.
• Show compassion and empathy.
• Have the ability to make people feel at ease.
• Display a smart appearance and professional demeanor.
• Are polite and courteous, regardless of the situation.
• Are able to deal calmly with difficult situations. · Are willing to ‘go that extra mile’.