Telephone and Administration

Are you calm, collected and happy to chat on the phone?

Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme.

You will also be using our online collections request system to process online collection booking requests.

This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.

Typical tasks include:

  • Dealing with face-to-face, phone and online enquiries, supported by the team
  • Reception and front of house duties, helping around the cashier desk
  • Completing administration procedures accurately
  • Arranging collections of donations via our local van teams


  • If you have good communication skills and able to follow administration processes
  • Reliable
  • Detail focused
  • team player



  • Accessibility
  • Age restrictions
    over 16's
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 28/07/2023

End Date: 26/12/2024

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes Yes No
Evening No No No No No No No


British Heart Foundation Byker F&E Store (B77),
51/57 Shields Road,
Newcastle upon Tyne
Tyne and Wear

More Opportunities from British Heart Foundation - Byker (F & E Store)

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