North Tyneside Admin Assistant

We are looking for an enthusiastic self-motivated individual with excellent time management and communication skills to join our Charity Coordination Team as a volunteer. You will be helping a fun team of individuals to provide an excellent and professional service to the people accessing our services.

1. To provide support to the Charity team with organization, correspondence, & telephone calls to customers.
2. To support office organisation, project management, deadline compliance, documentation and electronic files.
3. To help the Senior Operations Manager and the Charity team facilitate internal communication across the Group.

Tasks

1. Provide professional and confidential management and administrative support.
2. Using available systems to establish and maintain the smooth running of the Charity service, ensuring information is easily accessible and can be quickly retrieved.
3. Support colleagues with diary management and preparation of reporting, customer service evaluations and case studies.
4. Act as a point of contact for our customers, determining the importance and urgency of all enquiries, ensuring that all contacts at all levels are treated promptly, efficiently and courteously in a manner that ensures a positive image of the organisation.
5. Provide support with correspondence management, including post and email.
6. Managing electronic and paper based communication, both internal and external. Circulating information appropriately and bringing to the attention of others any matters requiring urgent attention.

Time commitment: Flexible, but minimum of 2 hours per day, at least 1 day per week Monday to Friday.

Skills

• Team player
• Administration experience
• Reliable 

• Task manager