Advice & Signposting Volunteer

InterAction provides support to those seeking asylum, refugees and migrants mainly 

through appointments and drop-ins, facilitating social connections and providing oneto-one case work support, offering advice and facilitating access to key services in order 

to reduce destitution, homelessness and isolation.

During the InterAction drop-in, the casework volunteers meet clients to work out what 

type of help they need, find the right sources of support and arrange for them to access 

it. They also sign-post clients onto specialist local services for advice on immigration, 

advocacy, benefits, housing, mental health, debt, finding work etc. 

Tasks & Responsibilities include:

• Providing one to one support undertaking sensitive and comprehensive 

meetings with clients to assess their need

• Agreeing a plan of action with the client

• Support the client to access other services, for example from Migrant Help, 

NHS, legal representatives, Local authorities, and Social Services.

• Offering onward referral to relevant bodies as appropriate

• Maintaining effective client records using our data capture system

• Identify and respond appropriately to safeguarding and protection issues with 

vulnerable clients, including children and vulnerable adults

• Working effectively with interpreters

Skills