Helpline Call Taker

Family Lives are looking for volunteers to support the helpline afternoons, and evenings. Volunteers are vital to Family Lives. Every year we support families on our emotional helpline to work through issues such as:

  • Poverty
  • Behavioural problems
  • Health issues
  • Problems with services and schools
  • Relationship issues
  • Bullying
  • Suicidal thoughts
  • Communication breakdown
  • And countless other issues

Skills

  • People interested in supporting families
  • Good listener
  • None Judgmental
  • Empathic
  • Reliable
  • Trustworthy
  • Honest
  • Full training is given

Details

  • Accessibility
    Ongoing
  • Age restrictions
    Over 18s only,
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Ongoing support
    Full support and debrief
  • Training provided
    Ongoing
  • Volunteer induction
    Four full days
  • Volunteers covered by insurance
    Provided

When can I volunteer?

Start Date: 05/09/2023

End Date: 01/02/2025

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Location

Spaceworks,
Benton Park Road
Newcastle upon Tyne
Tyne and Wear
NE7 7LX

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