Customer Service Volunteer – Charity shops

The impact you will make

To provide a high level of customer service to customers visiting our charity shops, to prepare, replenish and manage stock on the shop floor and storeroom.

What you will be doing

• Customer service and cash handling
• Accepting and sorting donations
• Replenish shop stock and merchandising
• Keep shop clean and tidy ensuring any health and safety issues are reported immediately
• Ensure all customers are welcomed to the shop
• Build public support for the shelter
• Assisting at shelter events

Time commitment

Our charity shops are open Monday to Saturday between 9.30am and 4.30pm, volunteer positions would be during these times for a 4-hour period.  9.30 till 13.30 or 12.30 till 4.30pm

On occasion we may ask you to help at shelter fundraising events that may be outside of these hours, if you are comfortable doing so.

What's in it for you

• Join an inclusive and diverse organisation that has been re-homing animals since 1896
• Have fun, meet new people and be part of a motivated team who are making a difference to the lives of our animals
• Learn new skills and gain experience to enhance your CV
• Share skills and knowledge that you have
• Gain the satisfaction giving back to our community
• Training to fulfil your volunteer role will be provided and reasonable out of pocket travel expenses will be reimbursed

Shelter Values:

What unites us is our passion for animals. We're truly inspired by what we do, and we inspire each other. These are the 5 values that we hold most dear.

• Compassion
• Commitment
• Adaptability
• Support
• Enjoyment

We ask all our volunteers to comply with all our shelter policies and procedures and upon starting your volunteering with us we will both sign a volunteer agreement. 

Thank you for your interest and you will hear back from within 5 working days.

Skills

• Previous customer service experience
• Confident and well presented
• A willingness to promote the charity and what we do to members of the public visiting our shops
• An ability to work well with a small team
• Flexibility regarding the required tasks on a daily basis
• Enthusiasm and good team working skills