DIGITAL DOORWAY

Family Gateway volunteers make a vital contribution to our aims. We recognise the added value that volunteers bring to our organisation and those who use our services. Our volunteers inform our work and help us to develop, and we can support volunteers to learn skills and achieve personal development during their time with us. We recruit volunteers using our “Barefoot Professional Model” which means we recruit people from our local community who have a range of life experiences that they can use to support other people who come to Family Gateway for support. A description of the internet cafe volunteer role is below.

DIGITAL DOORWAY

We are very excited to launch our new internet café, Digital Doorway here at Howdon Community Hub.

Tasks may include:

Customer Service & Hospitality

• Welcome visitors warmly, explain how the internet cafe operates, and help them get settled.
• Help keep tables, seating areas tidy throughout the shift.

Tech Support & Troubleshooting

• Assist customers with logging into the Wi-Fi network or accessing public computers.
• Help users with basic computer tasks, such as setting up email accounts, browsing the web, or printing documents.
• Troubleshoot minor equipment issues (e.g., paper jams, restarting routers, connecting devices) and escalate complex technical problems to staff.
• Ensure users adhere to internet safety and cafe usage policies.

Sessions - Every Evening including weekends

Saturday 10-12 and/or 12 - 2pm

Sunday  10-12 and/or 12 - 2pm

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Skills

 Tech-Savvy:

• Basic digital literacy; comfortable using laptops, tablets, and smartphones, and able to guide beginners.

People Person:

• Friendly, patient, and empathetic with excellent communication skills.

Reliable:

• Punctual and committed to scheduled volunteer shifts