Meet and Greet/NHS App

Newcastle GP Services (NGPS), work with all 30 GP practices in Newcastle Upon Tyne. Practices are spread across the city, and are grouped into 7 Primary Care Networks: Outer West, West End Family Health, Inner West, Central, East, North Gosforth, and Jesmond Lower Gosforth. GP practices in Newcastle serve a population of approximately 325,000 people, and are fundamental to the health and wellbeing of the city. General practice is under pressure like never before, as complexity of work and demand for services continue to grow, we are looking for a team of compassionate and committed volunteers to support our practices in delivering outstanding care for the people of Newcastle. 

Aim of the volunteer role:

To provide an excellent experience to all those visiting the GP practice. Greet and welcome everyone visiting the surgery, signpost patients to services and information, and provide support and company to those waiting for appointments.

Main tasks:

• Welcome every person visiting the GP practice
• Support patients to use the electronic self-check in, where appropriate
• Support with accessing and navigating around NHS App
• Explain how to leave comments on GP practice website using Accrux
• Assistance with filling in feedback forms in waiting area
• Answering general questions in the GP practice (answers supported by FAQ guide provided by GP practice)

Skills

• Excellent customer care
• Friendly and approachable
• Ability to work as part of a team
• Desire to help and support others
• Excellent communication skills, and confidence to communicate effectively with a wide range of people
• An interest in healthcare and delivery of services
• Interest / knowledge of how smartphones / apps work