RNID Near You volunteer, Northumbria (includes North Tyneside)

Provide support and advice to NHS hearing aid users at our Hear to Help Hearing Aid Maintenance Clinic, helping with basic maintenance and support of hearing aids.

Where

Various community settings and GP surgeries across Northumbria and North Tyneside.

When

Minimum commitment of two hours per month, depending on your availability

What you’ll be doing

As a hearing aid support volunteer, you will:

• attend our regular support sessions for hearing aid users
• undertake basic maintenance on hearing aids such as cleaning or changing tubing, ear moulds and filters and replacing batteries
• offer practical support to optimise hearing aids
• signpost other agencies that may be beneficial to the service user
• monitor the number of visits carried out and feedback to the volunteer co-ordinator
• complete relevant paperwork during support sessions
• refer enquiries to RNID staff if you do not know the answer
• keep all information given or discussed within the service confidential
• promote the work of RNID
• meet with other RNID volunteers and staff to discuss the project and suggest any improvement

Skills

• knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus and hearing loss- particularly older people.
• some experience of using hearing aids would be preferable but not essential.
• friendly, reliable and an approachable manner.
• ability to listen to questions and to answer appropriately
• happy to work with a wide range of people.