Remote Call Taker

We recognise that the best way to support families is to provide free, non-judgmental support and advice. We pride ourselves on providing a safe, supportive environment for people to air their concerns and to receive support.

People contact us about all aspects of family life that include all stages of a child's development, issues with schools, and parenting/relationship support.

We also respond when life becomes complicated and provide support around family breakdown, aggression in the home, bullying at school, risky teenage behaviour and mental health concerns of both parents and children.

We aim to be the first place people can turn if family life becomes difficult. Our helpline volunteers offer support to families, carers, and others on issues such as poverty, behavioural issues, problems with schools, relationship issues, family breakdown, etc

Family Lives are looking for volunteers to support the helpline afternoons or evenings. Offering emotional support for all the family, with any issues. We offer emotional support, information, indirect advice, and guidance, using reflective listening

We do not give legal or medical advice

Followed by a telephone interview - ( 20 minutes) 

All training is on Microsoft Teams

If successful-followed by the induction training the following week

Followed by listening in to be arranged individually

Next Training sessions

Skills

Must have access to computer/telephone and a confidential area to volunteer from that others cannot overhear the callers

Empathic but able to maintain confidentiality and boundaries

This is a diverse and challenging role-no two calls are the same and you have to be ready to deal with whatever issues are happening at the other end of the line this is covered in training and you are not counselling or giving legal or medical advice