Support Volunteer

Why we want you

As one of our wonderful volunteers, you can get involved in: providing support and services to the MS community

increasing awareness of, and delivering resources to, people affected by MS raising vital funds to help stop MS boosting our community voice by advocating for MS research and policy

What you will be doing

• Signposting people to information about services available from the local group or other local and national benefit, health and social care providers
• Managing the group’s ‘MS Support’ email inbox, and responding to queries in a timely manner
• Occasionally assisting people to complete grant applications, and helping to collate supporting paperwork
• Supporting people affected by MS, through visits (in accordance with our Lone Working Policy), or telephone or email contact
• Helping the Lead Support Volunteer collate signposting lists of local and national services
• Connecting people to sources of help such as peer networks and social events
• Promoting our publications or web-based services
• Supporting the group’s shared responsibility for designing and delivering services that are safe, effective and have a positive impact on those using them
• Referring any in-depth support needs to our national MS Helpline

Skills

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community