Tourist Information Hub Volunteers

We want to support visitors to our wonderful city by providing them with a genuine and warm welcome.

You’ll be helping point visitors in the right direction for their interests and needs.

This doesn’t just mean visiting the Castle.

You’ll be on-hand to give suggestions for what to see and do around the city centre and even further, for example recommending places like the coast or Segedunum Roman Fort (these are common questions in our Tourist Information Hub).

You’ll be based in the visitor welcome and gift shop, in an area specifically designed to help inform and guide anyone looking for things to see and do in Newcastle.

By volunteering in this role, you will be part of the team helping to offer a warm and friendly welcome.

What will I be doing?:
  • Talking to people about what they can see and do on their visit to Newcastle, and if applicable, the Castle
  • Learning information tourists visiting Newcastle might need to enjoy their visit even more.
  • Operating as part of a rota covering the Castle Tourism Information Hub with scheduled breaks.
  • Researching and adding to resources that can support Newcastle city break visitors’ needs.
  • Attending training and team meetings to continue to develop a tourist information service at the Castle.

Skills

  • Excellent Communicator
  • Over 18
  • interested in history
  • aware of other historic venues in our great City

Details

  • Accessibility
    Building has steps so need to discuss
  • Age restrictions
    Over 18
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Location

The Black Gate,
Castle Garth
Newcastle Upon Tyne
Tyne and Wear
NE1 1RQ

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