Visitor Experience Assistants

We are sharing an invitation to join our friendly team through volunteering, specifically to support visitors.  Visitors to the Castle are free to explore the Black Gate, Castle Keep and the historic public space in between the two historic buildings, in which you can stand right underneath the main east coast railway line running right through our Castle!

To help visitors understand the history and the current use of the area around the Castle, we have introduced a number of points of interest (touchpoints) where they can get more information and get the most out of their visit:

  • Key entrances to the site (e.g. The Black Gate barbican and drawbridge and the Keep entrance)
  • The wooden walkway between the Black Gate and the Keep.
  • The Museum Room
  • The Great Hall
  • The Keep Roof

This is where you would be based, on a rotating system.

What will I be doing?:
  • Talking to people about what they can see at do at the Castle
  • Learning about the history of the Castle to share with visitors
  • Operating as part of a rota covering key points on the visitor route with scheduled breaks
  • Optional: Provide short guided tours of the outside of the buildings and the Castle Garth

Skills

  • Excellent communication skills
  • Interest in history and the Castle
  • Able to volunteer weekly
  • over 18

Details

  • Accessibility
    Steps to part of the Castle
  • Age restrictions
    Over 18
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Location

The Black Gate,
Castle Garth
Newcastle Upon Tyne
Tyne and Wear
NE1 1RQ

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