Admin Volunteer (Retail Collection Line)

Our retail collection line is based at Kingston Park and provides a friendly and efficient service for members of the public who wish to donate goods via our collection line or arrange a house clearance.

We’re looking for IT confident volunteers with admin skills to share (or develop) at our busy retail hub.

The role involves responding to enquiries (via telephone and email) regarding collection of donated goods or house clearances; booking in collections (via the IT system); and providing support with generalist administrative tasks.

Skills

The personal qualities needed for this role are a friendly and empathetic disposition; clear communication skills; a confident IT user; and a commitment to our values and standards of behaviour.


Details

  • Accessibility
  • Age restrictions
    over 16's
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    1-2-1 support / organisational support available.
  • Training provided
    Online training – Health & Safety
  • Volunteer induction
    Departmental and Organisational Induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 08/07/2026

End Date: 01/11/2027

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Location

Kingston Park Warehouse (St Oswald’s Hospice),
Unit 5D, Airport Industrial Estate,
Kingston Park
Newcastle Upon Tyne
Tyne and Wear
NE3 2EF


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