Main Reception Volunteer

• Answering and forwarding phone calls
• Responding to a wide range of enquiries via telephone, email and in person. 
• Processing messages / managing appointments and booking / record keeping. 
• Ensuring all visitors sign in and out appropriately complying with fire safety regulations 
• Operate the till to process payments for gift shop purchases and staff meals, ensuring accurate transactions and a positive experience for visitors and colleagues. 
• Processing incoming and outgoing post. 
• Accepting deliveries and collections of goods. 
• Processing incoming donations of cash / cheques.

Benefits

• Volunteering at St Oswald’s Hospice gives you the opportunity to make a difference to people at a difficult time in their lives and to support your local community.  
• A chance to develop new skills, experiences and knowledge. 
• A chance to meet new people and be part of a friendly team.  
• Reimbursement of your travel expenses. 
• The support of a Volunteer Link who is an experienced member of the team.  

Skills

Skills and Experience: 

• Strong communication and people skills 
• Good organisational and administrative skills 
• Attention to detail and reliability 
• Sensitivity and commitment to confidentiality Personal Qualities: 
• Calm under pressure in a busy or emotionally charged environment. 
• Compassion and kindness, aligned with hospice care values. 
• Flexibility and adaptability, responding to changing priorities throughout the day. 
• Teamworking, working closely with clinical staff, volunteers and management. 
• Identifies with St Oswald’s Hospice Values and People Charter https://www.stoswaldsuk.org/who-we-are/our-values-and-people-charter/