Feedback Support - Trust wide

Trustwide (covering all areas of CNTW) 

This is an exciting opportunity to give your time, supporting and helping our patients and carers across our Care groups (inpatient, specialist and community). 

Feedback is very important to us.  Under the direction of the Feedback and Outcomes Lead, you will be able to help and support our patients and carers complete our ‘Your Voice’ survey – through pre-arranged 1:1 meetings, that will be held on a hospital site to suit.  This will enable them to have their say and comment on the ward or service they have experienced.  

Giving us feedback can help us identify what is working well and what has room for improvement.  

You will be fully supported in your role by both the Feedback and Outcomes Lead and Voluntary Services team. 

If this role appeals to you and you would like to register your interest, we would love to hear from you, please email: volunteer@cntw.nhs.uk, quoting: Feedback Support Volunteer

Skills

Full training in the process of gathering feedback using our ‘Your Voice’ surveys will be provided, equipping you to undertake this exciting role comfortably, as well as ongoing group support, where our Feedback and Outcomes Leads will periodically share with you, how your time and efforts have positively impacted this important role by highlighting key results.