Helpline Volunteer

Our Helpline and Information Service offers information, practical and emotional support to everyone affected by PSP & CBD.

As a PSPA Helpline Volunteer, you can help provide essential support to individuals diagnosed with PSP & CBD, family members, carers and healthcare professionals. All from the comfort of your own home!

Often, the evening is the time when, particularly carers, have the chance to talk to someone. They may call with a specific question, but when you ask 'and how are you?', you are enabling them to open up and talk about how they are feeling. You can be that listening ear.

A few hours a month can make real difference. Our existing helpline team has formed a friendly, mutually supportive group but we need more volunteers to join them in this highly rewarding and worthwhile role.

• Offering emotional support and time to talk
• Explaining the range of support and services that PSPA can offer
• Keep up to date on all things relating to PSP & CBD and relevant information
• To ensure any information given is appropriate, accurate, timely and sensitively provided
• To complete records for each call
• To undertake the role in partnership with other volunteers and paid staff
• Access to a telephone line that can be used in private during allocated times

Skills

• Able to communicate sensitively with individuals from a wide range of backgrounds
• Understanding of health and social care landscape
• Understanding of terminal illness
• Effective communicator
• Reliable
• Understanding of dealing with sensitive and confidential information
• Excellent listening skills

We offer a comprehensive learning package that can be done in your own time and covers all aspects of the role. A visit to our offices in Milton Keynes as a final training day completes the process. This is also an opportunity to meet and get to know members of staff and increase your own knowledge and understanding of PSP and CBD and the wider work of PSPA.